Terms & Conditions

Last Updated: 12/03/2025 

Acceptance of Terms 

By accessing or using the Wellington Seamarket website (“the Site”) or purchasing products from us, you agree to be bound by the following terms and conditions (“Terms”). These Terms apply to all users of the Site, including browsers, customers, and others who interact with the Site. If you do not agree to these Terms, you must not use our website or services. Using the Site indicates acceptance of these Terms and any policies referenced herein. 

Changes to Terms 

Wellington Seamarket reserves the right to update or modify these Terms at any time without prior notice. Any changes will be effective upon posting to this page, and it is your responsibility to review the Terms periodically for updates. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms. 

Use of the Site 

You must only use our Site for lawful purposes and in accordance with these Terms. By using this Site, you represent that you are at least the age of majority (18 years old in New Zealand) or are using the Site under the supervision of a parent or guardian. You agree not to use our products or Site for any illegal or unauthorised purpose, and not to violate any laws in your jurisdiction through use of the Site. 

Prohibited Uses 

You are strictly prohibited from using the Site or its content in any way that is unlawful, harmful, or violates the rights of others. This includes, but is not limited to, the following activities: 

  • Engaging in any unlawful or fraudulent purpose, or soliciting others to do so. 

  • Violating any applicable laws or regulations in New Zealand or internationally. 

  • Infringing upon our intellectual property or the intellectual property rights of others. 

  • Harassing, abusing, insulting, or harming any person, or discriminating against any person based on characteristics such as race, religion, ethnicity, gender, sexual orientation, or disability. 

  • Submitting false or misleading information. 

  • Uploading or transmitting viruses, malware, or any harmful code that could affect the functionality of the Site, other websites, or the Internet. 

  • Collecting or tracking the personal information of others without consent. 

  • Spamming, phishing, scraping, or other data-mining activities on the Site. 

  • Using the Site for any obscene or immoral purpose. 

  • Interfering with or circumventing the security features of the Site or any related system. 

We reserve the right to terminate or restrict your access to the Site if you violate any of the above prohibitions or any other provision of these Terms. 

Products, Pricing, and Availability 

All product listings on our Site are an invitation to treat (an invitation for you to make an offer to purchase) and not a binding offer by us to sell. When you place an order, you are making an offer to buy the selected products under these Terms. We reserve the right to accept or reject any order, in whole or in part, for any reason (for example, if a product is unavailable, if there was an error in pricing or description, or for security reasons). Order acceptance occurs when we dispatch the product(s) to you; if we do not accept your order, we will notify you and refund any payment received. 

Pricing 

All prices listed are in New Zealand Dollars (NZD) and include Goods and Services Tax (GST) unless otherwise stated. We reserve the right to change product prices at any time without notice. If a pricing error or omission is discovered after you have placed an order, we will contact you with the correct pricing. You will have the option to confirm the order at the correct price or cancel the order for a full refund. 

Product Descriptions 

We strive to display and describe our seafood products accurately. However, product images are provided for illustration and may not always reflect the exact appearance of the item you receive (for example, packaging or size may vary). Similarly, the stated country of origin or other product details may occasionally change if our suppliers change, and there may be a delay in updating the website information. 

Product Availability 

All orders are subject to product availability. We do not guarantee that all items shown on our Site will be in stock at the time of your order. If we are unable to supply a product you have ordered, we may, at our discretion, substitute it with a product of equivalent quality if available. If we substitute a product and you are not satisfied with the replacement, please contact us – you may return the substitute to us for a credit or refund in such cases. 

Orders and Payment 

Order Confirmation 

Once you submit an order through our Site, you will receive an order confirmation email summarising your purchase. However, acceptance of your order by Wellington Seamarket occurs only when we dispatch the product(s) to you. 

Payment Requirements 

Payment must be made in full at the time of ordering, via the payment methods available on our Site. We accept major credit/debit cards and/or other third-party payment providers as indicated. By submitting your payment information, you represent that you are authorised to use the payment method and you authorise us (or our third-party processor) to charge the full order amount. 

Payment Security 

We are committed to keeping your payment details secure. Our website uses a secure payment gateway provider to process transactions, and we do not store your credit card details on our servers. All transactions are encrypted and processed by the external payment provider. 

Shipping and Delivery 

  • We currently ship orders within New Zealand only. We cannot deliver to addresses outside New Zealand or to P.O. boxes. 

  • Orders are dispatched Monday to Friday (excluding public holidays). Orders placed before 9 AM on a dispatch day will be sent the same day. 

  • Orders are shipped via NZ Couriers Overnight Service, but please allow for potential delays of 1-2 business days. 

  • We ensure that your order leaves our facility with sufficient packaging to keep goods adequately chilled for up to 72 hours. 

  • We cannot accept responsibility for delivery failures or delays caused by third-party couriers. 

  • Any issues with the quality of your order must be reported within 24 hours of delivery with photographic evidence. 

Consumer Guarantees Act 1993 (CGA) 

If you are acquiring goods from us for personal, domestic, or household use, you have rights under the CGA. If you are acquiring goods for business purposes, you agree that the guarantees provided under the CGA do not apply. 

Privacy and Data Use 

Your personal information is collected and stored securely in accordance with New Zealand’s Privacy Act 2020. By using our Site, you agree to our collection, use, and storage of your personal data as described in our Privacy Policy. 

Governing Law and Dispute Resolution 

These Terms and any transactions conducted through our Site are governed by the laws of New Zealand. Any disputes shall be subject to the non-exclusive jurisdiction of New Zealand courts. 

Contact Information 

For any inquiries, please contact us at:  onlinesales@wellingtonseamarket.co.nz
Phone: 04 384 8461

By using the Wellington Seamarket Site, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in their entirety. Thank you for shopping with Wellington Seamarket!