Shipping Terms & Conditions

We offer nationwide delivery within New Zealand, excluding rural/non-urban addresses and PO Boxes.

Dispatch & Delivery Schedule

• Orders are dispatched Monday to Friday (excluding public holidays).
• Orders placed before 9 AM on a dispatch day will be sent the same day. Orders placed after this time will be sent on the next available dispatch day.
• Pre-orders are not accepted, except when specified (e.g., Christmas Pre-Orders).
• Orders are shipped via NZ Couriers Overnight Service, but please allow for potential delays of 1-2 business days. While our target delivery is overnight, all couriered orders are subject to a 2-day delivery period.

Packaging & Handling

We take great care in packing orders to ensure they remain chilled for up to 72 hours during transit.

Delivery Issues & Liability

• We are not responsible for delivery failures or delays caused by NZ Couriers or any other third-party delivery providers.
• Minor delays or minor packaging damage during transit do not qualify for a refund or replacement unless otherwise agreed.
• If an order is significantly damaged or not delivered within the 2-day delivery period, please contact us immediately with photographic evidence within 24 hours of delivery.
• Once your order is dispatched, it is your responsibility to track your delivery via NZ Couriers and follow up with them for estimated delivery times or transit status.

Rural Deliveries

We do not take responsibility for deliveries to rural/non-urban addresses. Customers choosing to send orders to rural locations do so at their own risk.

Orders & Payments

• All orders placed on our website are subject to acceptance at our discretion. If we are unable to fulfil your order (which is rare), we will notify you and process a full refund promptly.
• Payments are securely processed through Stripe Payments. We do not store or capture your credit card information at any time.
• All prices are in New Zealand Dollars (NZD) and include GST unless otherwise stated. The GST breakdown shown at checkout is not an additional charge.
• Once an order is placed, it is final, and we do not accept cancellations, refunds, or returns unless the product arrives damaged (as per our refund policy). Please double-check your order and delivery address before confirming your purchase.

Tracking & Notifications

• Once your order has been dispatched, you will receive a tracking link via email.
• If a mobile number is provided, you may also receive text notifications from the courier.

Personal Use Policy

• By placing an order, you agree that all products are for personal use only and not for resale or commercial purposes.

Privacy & Data Usage

By using our website, you consent to Wellington Seamarket collecting and using your information for:

• Order processing and fulfilment
• Customer communication
• Marketing and promotional activities

You have the right to request access to your personal information and request corrections if needed.

Website Terms of Use

This website is operated by Wellington Seamarket. Throughout the site, the terms “we,” “us,” and “our” refer to Wellington Seamarket. By accessing this website or purchasing from us, you agree to the Terms & Conditions outlined below.

If you do not agree to these terms, please do not use our website or place an order.

Modifications & Updates

We reserve the right to modify or update our Terms of Service at any time. It is your responsibility to check this page periodically.

General Conditions

• We reserve the right to refuse service to anyone at any time.
• You may not use our products for illegal purposes or violate any local laws.
• Any breach of our Terms will result in immediate termination of service.

Product Availability & Pricing

• Prices and availability of products are subject to change without notice.
• In rare cases where a product is out of stock after an order is placed, we will offer a suitable replacement or issue a refund.

Consumer Guarantees Act

Nothing in these terms is intended to exclude your rights under the New Zealand Consumer Guarantees Act 1993 (CGA). However, if you are purchasing for a business purpose, you agree that the CGA does not apply.

Electronic Transactions & Communication

By placing an order, you consent to receive electronic communication from us, including order confirmations, promotional emails, and updates. You can opt out at any time.

Copyright & Trademarks

• All content on this website, including images, text, and branding, is the property of Wellington Seamarket and may not be used without written permission.
• Any trademarks displayed on this website belong to their respective owners and are used with permission.