Refunds & Returns Policy

At Wellington Seamarket, we take pride in providing the highest quality seafood and products. Customer satisfaction is our top priority, and we always appreciate feedback from our valued customers. If you are not completely satisfied with your order, please let us know.


Change of Mind & Incorrect Orders

Please choose carefully, as we do not offer refunds or exchanges if you simply change your mind or order the wrong product.

Defective or Damaged Products

All our products are carefully quality-checked and packed by hand. In the rare event that you receive a defective or damaged product, please contact us within 24 hours of receiving your order.

To request a refund or exchange, send us an email at onlinesales@wellingtonseamarket.co.nz with:

  • A description of the issue

  • Photographic evidence of the defect or damage

If more than 24 hours have passed since delivery, unfortunately, we will not be able to offer a refund or exchange.

Processing Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request. Approved refunds will be processed within 7 working days, though we strive to complete them sooner.

Refunds will be issued via the original payment method, minus any applicable processing fees.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

  1. Check your bank account.

  2. Contact your credit card provider, as processing times may vary.

  3. Reach out to your bank for further assistance.

If you have followed these steps and still have not received your refund, contact us at onlinesales@wellingtonseamarket.co.nz

Sale Items

Only full-priced items are eligible for refunds. Unfortunately, sale or discounted items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at onlinesales@wellingtonseamarket.co.nz and return the item to:

220 Cuba Street, Te Aro, Wellington, 6011

Shipping & Returns

To return an item, please courier it to:

220 Cuba Street, Te Aro, Wellington, 6011

 

Customers are responsible for return shipping costs. These costs are non-refundable and will be deducted from the refund if applicable.


Depending on your location, delivery times for exchanges may vary.


We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.


For any questions or concerns regarding returns or refunds, feel free to contact us at onlinesales@wellingtonseamarket.co.nz